Customer Service Representative - State Farm Agent Team Member
Full Time • Mansfield & Willimantic
Responsive recruiter
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Competitive salary
Customer Service Representative
Are you passionate about helping others and delivering exceptional service? We are looking for a friendly, motivated Customer Service Representative to be the frontline voice of our company and provide outstanding support to our customers.
About the Role:
As a Customer Service Representative, you will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive experience at every interaction. You will handle a variety of customer needs via phone, email, or text, providing clear information and timely solutions.
Key Responsibilities:
- Respond promptly and professionally to customer questions and concerns.
- Provide accurate information about products, services, policies, and procedures.
- Troubleshoot and resolve customer issues with empathy and efficiency.
- Document customer interactions and maintain detailed records.
- Collaborate with other departments to ensure seamless service delivery.
- Identify opportunities to improve customer satisfaction and contribute feedback to management.
- Collaborate with Account Representatives by identifying and referring potential sales opportunities.
- Maintain a positive, helpful attitude in all communications.
What We’re Looking For:
- Strong communication skills, both verbal and written.
- Ability to listen carefully and understand customer needs.
- Patience, empathy, and a genuine desire to help.
- Problem-solving skills and attention to detail.
- Ability to multitask and manage time effectively.
- Comfortable working in a fast-paced environment.
- Previous customer service experience preferred but not required.
- Basic computer skills and willingness to learn company systems.
- Bilingual: Fluent English and Spanish speaker is a major plus.
Benefits & Compensation:
- Competitive salary and performance based bonus.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Training and professional development opportunities.
- Friendly and supportive work environment.
About Us:
We are a customer-focused company committed to delivering exceptional service and building long-lasting relationships. Join our team and be part of a company that values your contributions and supports your growth.
Job Type: Full-time
Location: In-person (Mansfield and Willimantic)
Compensation: Competitive pay and opportunity for incentives
Location: In-person (Mansfield and Willimantic)
Compensation: Competitive pay and opportunity for incentives
Compensation: $40,000.00 - $50,000.00 per year
We're Hiring!
We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! Our well-trained team uses state of the art technology to achieve outstanding results. We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. If you want to work in an environment that is fun, challenging, and rewarding, then Anthony Raggi - State Farm Agent may be the right fit for you! If you want to make an impact, see immediate success, we could be the place for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity. Come work with an energetic, fun team at Anthony Raggi - State Farm Agent!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, and Renters Insurance.
- Our office is located in Storrs, Connecticut.
- Our office is open Monday through Friday 8am to 5pm.
- I have been a State Farm agent since 2014.
- Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.
- I am a proud graduate of Eastern Connecticut State University.
- We currently have 4 team members at our agency.
- Our agency has received awards including: Ambassador Travel and Legion of Honor
- Additional languages spoken: Spanish
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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